Last Updated: August 2025

At WP Artisans (“we”, “us”, “our”), accessible from https://wpartisans.sg, we are committed to safeguarding the personal data of our clients, users, and website visitors in compliance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, protect, and manage your personal data, and how you may access, correct, or withdraw your consent for such data.

1. Types of Personal Data Collected

  • Contact Details: Name, email address, phone number, business/organization name.
  • Account/Service Data: Usernames, service preferences, support queries, feedback, or other information provided.
  • Technical Data:
    • Website URLs you provide (e.g., your organization’s website or page URLs that require updates or fixes).
    • Information automatically collected by servers or third-party providers, such as IP address, browser type, operating system, device information, access times, and referring addresses.
  • Usage Data: Pages viewed, features used, links clicked, and usage statistics via analytics tools.
  • Payment Data: Transaction details (not full card numbers, as payment is processed by third-party gateways).
  • Other Sources: Personal data provided via email, phone, messaging applications, or in-person events.
  • Any Other Information: Submitted through forms, email, or support requests.

Limiting Collection and Accuracy: We collect only necessary personal data and take reasonable steps to ensure accuracy and completeness.

2. Purpose of Collection, Use, and Disclosure

  • To provide and maintain our website and services.
  • To process transactions and respond to requests.
  • To communicate updates, new features, promotions, or important notices.
  • To improve our website, services, and customer experience.
  • To administer and manage your relationship with us.
  • To comply with legal obligations and enforce rights.
  • For any other purpose with your consent.

3. Marketing & Communications

With your consent, we may use your contact information to send newsletters, updates, and marketing communications. You may withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in our emails; or
  • Contacting our Data Protection Officer at admin@wpartisans.sg.

We do not share your personal data with third parties for marketing purposes.

4. Disclosure to Third Parties

  • Service providers and partners (e.g., hosting, analytics, IT vendors) under confidentiality obligations.
  • Payment processors (we do not collect or store full card details).
  • Legal and regulatory authorities when required by law.
  • Other third parties with your consent.

Disclaimer: We are not responsible for third-party privacy practices. Please review their policies.

5. System Access Credentials

If you provide us with login credentials (e.g., WordPress, hosting), we treat them as strictly confidential. However:

  • Security also depends on your hosting provider and third-party platforms.
  • We are not responsible for breaches in systems outside our control.
  • We recommend providing temporary accounts and revoking credentials after completion of services.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver personalized content. You can manage cookie preferences in your browser settings, though some features may be limited.

7. Retention of Personal Data

We retain personal data only as long as necessary or required by law. When no longer needed, we securely delete or anonymize it.

8. Security of Your Data

We implement reasonable safeguards to protect your data. However, no method is 100% secure, and we cannot guarantee absolute protection.

9. Obtaining and Managing Consent

Consent may be given in writing, through forms, or implied by continued use of our services.

Withdrawal of Consent: You may withdraw consent anytime by contacting our Data Protection Officer. Withdrawal may limit our ability to provide services.

10. Access, Correction, and Withdrawal of Consent

  • Request access to your personal data.
  • Request correction if data is inaccurate or incomplete.
  • Withdraw consent (subject to legal obligations).

Contact our Data Protection Officer to exercise these rights.

11. Children’s Privacy

Our services are not directed at minors. We do not knowingly collect data from individuals below the age of consent. If such data has been provided, please contact us to arrange deletion.

12. Transfer of Personal Data Outside Singapore

Your data may be transferred abroad (e.g., to our technical team in Malaysia). We ensure protection comparable to Singapore’s PDPA.

13. Pro Bono Programme Supplement (NGOs)

Scope: Applies to eligible NGOs receiving pro bono services.

Data Processed: May include personal data of staff, volunteers, donors, or beneficiaries.

Purpose Limitation: Used only for website fixes and related support.

Retention: Retained only during the NGO’s participation; deleted after termination.

Disclosures: Only to service providers or when legally required.

System Access Credentials: Section 5 applies. NGOs should rotate credentials periodically.

Cross-Border Processing: Section 12 applies; our Malaysia team may access data solely for support.

14. Data Breach Notification

If required by PDPA, we will notify you and the PDPC in the event of a data breach that may cause significant harm.

15. Data Protection Officer & Contact Information

For any questions, requests, or complaints, contact:

Data Protection Officer
WP Artisans
Email: admin@wpartisans.sg

16. Policy Updates and Notification

We may update this Policy from time to time. Updates will be posted on this page, with material changes highlighted. Where appropriate, we may notify you by email. We encourage you to review this Policy periodically.

By continuing to use our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.