REPAIR
1What does “Repair” cover?
Fixing what’s broken: WordPress errors, broken layouts, plugin/theme conflicts, form issues, and mobile UI glitches.
2My website shows a “critical error” / white screen. Can WP Artisans help?
Yes. We prioritise restoring access first, then troubleshoot the root cause to prevent repeat downtime.
3Do you fix plugin conflicts after updates?
Yes. We isolate the conflict, apply a clean fix (settings/code), and test key pages before closing.
4Can you fix forms not sending emails?
Yes. We troubleshoot form settings, SMTP/mail delivery, and contact flows to ensure messages actually arrive.
5Is Repair only for urgent cases?
Not only. Repair also covers recurring “small issues” that keep coming back and need proper resolution.
FINE-TUNE
1What is “Fine-Tune” in WP Artisans?
Improving performance, stability, and polish: speed optimisation, responsiveness refinement, and preventing recurring issues.
2Can you speed up my WordPress site?
Yes. We diagnose the bottleneck and apply targeted fixes like caching setup, image optimisation, lazy load, and database cleanup.
3Will Fine-Tune change my design?
No redesign. We keep your visual direction and focus on making the site run better and look more consistent.
4My site isn’t “broken” but feels messy on mobile. Is that Fine-Tune?
Yes. Mobile spacing, alignment, and responsiveness improvements commonly sit under Fine-Tune.
5Do you work with my existing hosting and plugins?
Yes. We optimise within your current setup and only recommend changes when there’s a clear technical reason.
UPDATE CONTENT
1What does “Update Content” include?
Content edits without breaking layout: text updates, image swaps, banners, sections, and page refreshes.
2Can you update content while keeping the design consistent?
Yes. We follow your existing styling rules and ensure spacing, fonts, and responsiveness remain clean.
3I need frequent updates (announcements/campaigns). Can WPA support that?
Yes. This pillar is built for ongoing WordPress content updates with reliable turnaround.
4Will my live site be disrupted during updates?
Usually no. For higher-risk edits, we can propose safer steps (backup/staging) depending on scope.
5Can you optimise images for the website when updating?
Yes. We can resize/compress images appropriately to keep pages fast and sharp.
DEVELOP
1What does “Develop” mean at WPA?
Building new pages / modules / features on your existing WordPress site without starting from scratch.
2Can you build new landing pages or campaign pages?
Yes. We develop new pages that match your site’s style and work well on mobile.
3Can you add new sections like testimonials, FAQs, or a structured service layout?
Yes. We can implement reusable sections that stay consistent and easy to maintain.
4Do you do custom code tweaks when needed?
Yes. When required, we handle code-level improvements carefully and keep changes maintainable.
5Is Develop the same as web design?
Not exactly. We focus on development within your existing theme/builder direction, not full brand redesign.
GETTING STARTED
1What access do you need to start?
Usually WordPress Admin access and hosting control panel access. If needed, we may request SFTP/FTP or database access for specific fixes.
2Do you work with Elementor / BeTheme / WPBakery / custom themes?
Yes. We support many WordPress setups and work within your existing theme/builder with no forced rebuild.
3Do you offer one-off fixes or ongoing WordPress maintenance?
Both. Choose one-off work for specific issues, or ongoing support for steady maintenance, content updates, and continuous fine-tuning.
4How is pricing structured?
We prefer deliverable-based pricing (task-based) so scope and cost are clear. After reviewing your request, we propose the exact deliverables before work begins.
5How long will a fix or update take?
It depends on issue complexity and access readiness. We’ll confirm a practical timeline after a quick assessment of your site and request.
6Can you help if my website is down / urgent?
Yes, depending on availability. We focus on restoring access first, then troubleshoot the root cause.
7Do you use staging before making changes?
When possible, yes especially for higher-risk updates or mission-critical pages. It reduces risk and prevents surprises on live.
8Will you break my live site during work?
We work carefully with backups and testing. For higher-risk tasks, we propose safer steps (backup/staging) before proceeding.
9Do you provide documentation of what you changed?
Yes. We summarise what was done, what was affected, and any follow-up recommendations to keep your site stable.
10Do you take over hosting or domain management?
Not required. We can work with your current hosting provider and only suggest changes if there’s a clear technical reason.
11Can you sign an NDA / support confidential projects?
If needed, yes. We can work under confidentiality arrangements depending on your requirements.
12How do I get started with WP Artisans?
Send your website URL, what you want done (or what’s broken), and screenshots/error messages (if any). We’ll map it to the right pillar and propose a clean scope.